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VRTL product

VRTL Assist

Answers questions and drafts replies, so you don't have to.

From £399 + VAT per month (£479 including VAT). No setup fee · 12-month minimum term. Optional modules increase the price.

Share your website and we'll show you VRTL Assist configured for you, priced, before you decide anything. Or talk to a person.

Book a demo

The problem

What it's for.

Teams spend a large part of the day answering similar questions and writing similar replies — to customers, suppliers or each other. The knowledge exists; finding it and writing it up is what takes the time.

What it does

The short version.

VRTL Assist puts a capable AI assistant inside your business — answering questions, drafting responses and handling routine requests, using your own information.

  • Instant answers from your own knowledge
  • Faster customer responses
  • Less time on routine queries

How it works

VRTL Assist at a glance.

What comes in

  • Incoming enquiriesby email or web form
  • Questionsfrom customers or staff
  • Your approved documentsprices, policies, FAQs

VRTL Assist

  1. Sorts each enquiry
  2. Finds the answer in your documents
  3. Drafts a reply, with the source

What you get

  • Draft repliesready for a quick check
  • Answers with sourcesso you can trust them
  • Full historyof every question
Anything it isn't sure about goes to a named person
A simplified view. We set up the detail around how your business works.

Who it suits

  • Customer-facing teams answering repeat enquiries
  • Professional services firms drafting routine correspondence
  • Care and support providers answering policy and procedure questions

How it's used

Typical day-to-day workflows.

  1. A question is answered from your approved documents, with the source shown
  2. Incoming enquiries are sorted and a draft reply is prepared for a person to check
  3. Anything the assistant can't answer confidently is passed to a named person

What you get

Included as standard.

Ask your own documents

Get answers taken straight from your own policies and files.

Automatic sorting

Documents and emails are sorted into the right place automatically.

Full history

A permanent record of everything that's been done.

Team access

Decide who can see and do what.

Add if you like

Switch these on or off when you see your price.

+ Alerts

Emails and alerts when something needs your attention.

+ Connect your other tools

Link VRTL to the software you already use.

+ Dashboards

See how things are going at a glance.

+ Handle incoming email

Incoming emails are read and acted on automatically.

Connecting your systems

Assist answers from the documents you choose to include. Optional modules connect it to incoming email or other systems; it never acts on another system beyond the permissions you set.

How we implement it

We gather and review the documents it should answer from, configure tone, boundaries and escalation rules, test it against real questions from your team, and refine it before launch.

  • Assessment

    We review your website (or your description) and configure VRTL Assist around what we find.

  • Configuration and price

    You see exactly what's included and the fixed monthly price before committing. No setup fee.

  • Managed implementation

    Kick-off, configuration, data and integrations, testing with your team — typically around 14 working days for a standard configuration.

  • Live, measured, supported

    You use it through VRTL Cloud. We agree what improvement to measure and review it with you after go-live.

Questions about VRTL Assist

Will it work with the software we already use?

Usually, yes. VRTL's integration modules connect to common accounts, CRM and operational systems through their published APIs. We confirm your specific systems at kick-off before any integration work is priced or started, and we'll tell you if something can't be connected reliably.

Can the product be tailored to our business?

Yes. Each product is configured around your business: you choose the optional modules, and we set up the workflows, roles, documents and integrations during implementation. Anything genuinely bespoke is scoped and priced separately before any work starts.

What happens after we buy?

You get access to VRTL Cloud, where you'll see your onboarding tasks and implementation milestones. We start with a kick-off call, configure and test the system with you, then switch it on. We also agree what improvement we're aiming for, and review the measured result with you after go-live.

Further reading

How can AI help my small business?AI can help a small business most with the work that eats time without needing much judgement: answering the same questions, reading paperw…AI for accountancy practicesAccountancy and bookkeeping practices spend a large share of their time chasing, reading and filing rather than advising. Here's where AI g…AI for care providersCare providers carry a heavy administrative load: training and certification, policies everyone must follow, rotas, enquiries and inspectio…AI for professional services firmsLaw firms, consultancies, surveyors, recruiters and other professional services firms sell expertise, but much of the working week goes on …

See VRTL Assist set up for your business.

Share your website and we'll show you how it would work for you — with a clear price before you decide anything.

Rather see it first? Book a demo of VRTL Assist.